Legal Helpline

The Best Practice Helpline is a service that provides best practice consultation via the telephone or online conference on how to effectively manage employee relations and address day-to-day workplace incidents and concerns including:

  • Termination
  • Discipline
  • Hiring
  • Responding to incidents of wrongdoing
  • Threats of litigation
  • Crisis management
  • Lowering exposure and
  • Other events that can occur in the workplace.

Best practice advice focuses on:

  • Risk management
  • Loss prevention
  • Litigation avoidance

The Best Practice Helpline calls are scheduled during work hours from 8 a.m. to 3 p.m. MT.
Most calls can be scheduled on the same business day or within 24 hours of the receipt of the request. There is no limit to the amount of times a user may request a call or the time a caller is allotted.
Helpline users must be able to provide proof of being an insured and must sign an acknowledgement form that states:

  • Legal advice is not provided
  • The service is not for making claims and
  • The service does not replace the advice of an attorney in their jurisdiction.

To schedule a call, please complete the Best Practice Helpline request form and fax back. For further assistance, please call 888.712.7668.



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