Legal Helpline

The Best Practice Helpline is a service that provides best practice consultation via the telephone or online conference on how to effectively manage employee relations and address day-to-day workplace incidents and concerns including:

  • Termination
  • Discipline
  • Hiring
  • Responding to incidents of wrongdoing
  • Threats of litigation
  • Crisis management
  • Lowering exposure and
  • Other events that can occur in the workplace.

Best Practice advice focuses on:

  • Risk management
  • Loss prevention
  • Litigation avoidance

The Best Practice Help Line calls are scheduled during work hours from 8 a.m. to 3:00 p.m. Mountain Standard Time.
Most calls can be scheduled on the same business day or within 24 hours of the receipt of the request. There is no limit to the amount of times a user may request a call or the time a caller is allotted.
Help Line users must be able to provide proof of being an insured and must sign an acknowledgement form that states:

  • Legal advice is not provided
  • The service is not for making claims and
  • The service does not replace the advice of an attorney in their jurisdiction.

To schedule a call, please complete the Best Practice Help Line Request Form and fax back. If you need further assistance, you can call 1.888.712.7668.



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